Summary: bed365 takes your privacy seriously. Reading this policy in full will help you understand how your data is used and what rights you have.
1. Introduction
Bed365 (referred to as "we", "bed365", or the "Platform") is a trusted online gaming and Sports Betting platform. We believe every user should have full control over their personal data. That's why we've created this Privacy Policy — so you know exactly what information bed365 collects, how it's used, and what steps we take to keep it safe.
This Privacy Policy applies to the bed365 website, mobile app, and all associated services. By using the bed365 platform, you are considered to have accepted this Privacy Policy.
Our Privacy Policy is built in line with international data protection standards. We are committed to protecting your data and will notify you in advance of any changes.
2. What Information We Collect
Bed365 collects certain information that is necessary to provide its services. This information falls into three categories:
a) Information You Provide Directly:
- Full name, mobile number, and email address provided at registration.
- National ID or passport details submitted for identity verification.
- Mobile banking number provided for payments (bKash, Nagad, Rocket).
- Information you provide directly when contacting support.
- Any additional information voluntarily added to your profile.
b) Automatically Collected Information:
- Information about your device type, operating system, and browser.
- IP address and approximate geographic location.
- A log of which pages you visited on the platform and how long you spent on each.
- Gaming activity — bet amounts, game history, and win/loss records.
- Login and logout times along with session details.
c) Information Received from Third Parties:
- Transaction confirmation details received from payment processors.
- Verification data received from fraud prevention services.
- Information received from government agencies pursuant to legal obligations.
bed365 only collects information that is strictly necessary. Collecting unnecessary or excessive data goes against our policy.
3. How Your Information Is Used
Bed365 uses the data it collects for specific, transparent purposes. We never misuse data or use it beyond what has been declared.
| Purpose of Use |
What Data Is Used |
Legal Basis |
| Account Management |
Name, Email, Mobile Number |
Contractual Obligations |
| Payment Processing |
Banking Information, Transaction History |
Contractual Obligations |
| Identity Verification (KYC) |
National ID, Photo |
Legal Obligations |
| Fraud Prevention |
IP, device information, activity logs |
Legitimate Interest |
| Customized Experience |
Gaming History & Preferences |
Consent |
| Promotional Communications |
Email, mobile number |
Consent |
| Support Services |
All relevant information |
Contractual Obligations |
If you no longer wish to receive promotional emails or SMS, simply let our support team know at any time and we will stop them immediately.
4. Who We Share Your Information With
Bed365 never sells your data. However, in certain limited situations, some information may need to be shared with trusted partners.
- Payment Processors: Necessary information is shared to process transactions via bKash, Nagad, or Rocket. They comply fully with data security standards.
- Fraud Prevention Services: Limited data may be shared with specialist service providers to verify suspicious activity.
- Legal Authorities: We may be required to share data to comply with legal obligations arising from court orders or lawful requests by government agencies.
- Technology Partners: Cloud and security service providers required to operate the platform. They use data for technical purposes only, not for marketing.
bed365 never sells or transfers your data to advertising companies, data brokers, or marketing agencies. This is a core principle we do not compromise on.
5. Cookie Policy
Bed365 uses cookies and similar technologies on the platform. Cookies are small text files stored in your browser that help the platform remember your preferences.
- Essential Cookies: These cookies are essential for maintaining your login session and ensuring security. Without them, the platform will not function properly.
- Functional Cookies: For your language preferences, display settings, and personalized experience.
- Analytics Cookies: Collects anonymous usage statistics to help improve platform performance.
- Security Cookies: Used to detect fraudulent activity and protect your account.
You can disable cookies in your browser settings, though doing so may limit some platform features.
6. Security Measures
Bed365 uses industry-leading technology to protect your data. Our security measures are reviewed and updated on a regular basis.
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
- Firewall & DDoS Protection: High-level security measures at the server level.
- Regular Security Audits: Regular security audits conducted by third-party specialists.
- Staff Training: All staff receive regular training on data protection.
- Encrypted Storage: Data at rest is also kept in an encrypted state.
If you suspect a security issue or unauthorized access to your account, contact our support team right away. We will act promptly.
7. Your Rights
As a bed365 user, you have the following rights over your personal data. Contact us at any time to exercise these rights.
- Right to Access: You can request to know what data bed365 holds about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Restrict Processing: You may request that processing of your data be restricted under certain circumstances.
- Right to Portability: You can request a copy of your data in a readable format.
- Right to Object: You may object to marketing communications and we will stop them.
- Right to Withdraw Consent: You may withdraw any consent you have given at any time.
To exercise any of these rights, email us at [email protected] or reach out via live chat. We typically respond within 30 business days
.
8. Data Retention Period
Bed365 does not retain your data longer than necessary. Retention periods vary depending on the type of information.
- Account Information: For as long as the account is active, and for 5 years after closure (as required by law).
- Transaction Details: Retained for up to 7 years in accordance with financial regulations.
- KYC Documents: Retained for up to 5 years after account closure for legal compliance.
- Support Contact: Deleted 2 years after the issue is resolved.
- Cookie & Session Data: Deleted at the end of a session or within a maximum of 90 days.
- Marketing Preferences: Stopped immediately upon withdrawal of consent.
Certain data may not be deletable before a legally required period has passed. Once that period expires, it is automatically deleted.
9. Policy on Minors
Bed365 strictly prohibits anyone under 18 from registering or using the platform. Collecting or storing personal data from minors goes against our policy.
- Age verification is carried out at the time of registration.
- Any data belonging to a minor that reaches us is deleted immediately and the associated account is closed.
- If a parent or guardian discovers that their child has registered on bed365, please contact us immediately.
Responsible gaming is part of our commitment. To learn more, visit our Responsible Gaming View page.
10. International Data Transfers
Because bed365 operates internationally, your data may in some cases be stored or processed on servers located outside Bangladesh.
- All international data transfers comply with international data protection standards.
- Before any data transfer, we verify that the destination country meets the required data protection standards.
- Our cloud storage and server infrastructure is certified to international security standards.
- Data processing agreements are signed with third parties before any data is shared with them.
11. Privacy Policy Updates
Bed365 may update or amend this Privacy Policy as needed. When changes are made, we follow the process outlined below:
- For significant changes, registered users will be notified via email or a platform notification.
- You will be notified at least 14 days before any changes take effect.
- The "Last Updated" date at the top of this page always reflects the most recent changes.
- If you do not agree to the updated policy, you may request to close your account.
- Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
Check this page regularly for the latest information.